Our Core Values

Our Mission Statement

Our mission is to enhance the everyday driving experience through:

Quality, Affordable Products

Trusted Information

An Engaging Customer Experience

A Company Culture That Empowers Our Employees To Thrive

Our Vision Statement

To be a leading distribution and retail network, connecting consumers to desired products and information.

Empowerment

Employees are our critical success factor. Without them, we can’t serve our clients. We create and maintain a culture where each person can bring their best efforts everyday. We do this in the following ways:

Make good decisions based upon a mix of analysis, wisdom, experience and judgment
Deal with concepts and complexity comfortably
Use the toll-booth tactic to solve problems (i.e. root cause analysis, conversations with others, identify solutions)
Take responsibility for own actions and outcomes

Massive Action

If we don’t act, we don’t succeed. Our employees:

Take calculated risks
Enjoy working hard
Seize opportunities
Prioritize amidst chaos
Make bold/tough decisions
Remove obstacles that get in our way

Positivity

We know the power of being positive is essential to bring our culture alive and to build meaningful relationships amongst our employees. We do this by:

Smiling
Celebrating wins/successes regularly
Laughing
Being intentionally optimistic

Collaboration

We can’t accomplish our goals on our own. To maximize our potential we must work together in the following ways:

Leverage the diversity of each others’ talents
View conflict as an opportunity to work together
Follow through on commitments made to each other
Help one another out with their work, even if they are in a different department

Trust

Without trust our business does not exist. We must earn and build trust with each other by:

Being direct and truthful
Keeping confidences
Admitting mistakes
Never misrepresenting ourselves
Respecting, and appreciating, each other
Recognize that each person is capable and contributes to the goals of KERI

Communication

The element that makes everything else possible is the flow of information. The following behaviors are how we ensure the free flow of information so that we can all do our jobs and live these core values:

Appreciate, not just understand, different communication styles
Listen to, not just hear, each other
Openly and proactively share information
Ask questions when unsure
Accept and provide ongoing feedback

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